POLICIES

 

REFUND POLICY

Yoga Classes + Merchandise

All sales for yoga class passes and memberships are final – no refunds.  5 class packages expire 2 months from date of first class attended and 10 class packages expire 6 months from date of first class attended – no exceptions.  Introductory memberships, class packages, and monthly memberships are not transferable and may not be put on hold for reasons other than medical (note required by physician).  Payment for Products & Services by credit card will be processed in Canadian Dollars at the time of payment. The Yoga Hub is not responsible for any fees, charges, exchange rates of additional charges levied by individual financial institutions or Credit Card companies

 

Yoga Workshops + Pre Registered Classes

For full price workshops, registration in a workshop may be cancelled up to 48 hours in advance with a 20% admin fee. The admin fee will be waived if the purchaser opts for a The Yoga Hub credit in lieu of a refund.  No refunds on workshops within 48 hours of their start date.

 

Missed workshop days or pre-registered classes are not credited.  Special circumstances may be considered if the studio is informed at least 48 hours in advance of the workshop date.

 

TERMS AND CONDITIONS

If you access and use the Web site (the “Site”), you accept and agree to be bound by and comply with these terms (the “Terms”). If you do not accept the Terms, do not use this Site. All products and services of The Yoga Hub and its subsidiaries and affiliates are subject to the terms and conditions of the applicable agreements governing their use. The Terms are to be read by you together with any terms, conditions or disclaimers provided in the pages of the Site. In the event of any conflict, the terms provided in the pages of the Site will govern. The information, material and content provided in the pages of the Site (the “Information”) may be changed at any time without notice. Changes may be made to the Terms at any time without notice by updating this posting. You agree to review the Terms regularly and your continued access or use of the Site will mean that you agree to any changes. All services purchased from The Yoga Hub must be preceded by the applicant acknowledging, by the way of completing a Health Waiver Form, that he/she has no physical limitations preventing him/her from participation. Furthermore, all applicants release The Yoga Hub, its owners, directors, managers and all employees of all liability regarding 1) any injury to self or child 2) any loss or damage to personal properties. In order to ensure an appropriate and relaxing environment and experience for all of our Guests, Guests under 18 years of age must be accompanied by an adult. Children under the age of 18 must have a parent or guardian in the sauna during their treatment. The parent/guardian must also provide written consent before any services commence. Undergarments must be worn during all massage treatments for Guests under the age of 18. Children under the age of 12 may not receive a massage or sauna treatment without consent from our owner regardless of parental consent.

 

Information on this website is provided for the use of its visitors and you are advised that although full care has been taken to ensure technical and factual accuracy, some errors may occur.  No guarantee is given on the accuracy or completeness of information on these pages.  The information on this website may be altered by The Yoga Hub from time to time.  The Yoga Hub shall have no liability arising from the use by any party of the information on this website.  The Yoga Hub does not warrant the information on this website in any way and in particular no warranty is given that the website contents or hyperlinks are virus free or uncontaminated.  The contents of this website may not be reproduced in any way and all photographs, designs and images used are property of The Yoga Hub.

 

The Yoga Hub is committed to protecting the privacy of visitors to our website and the privacy of our clients and members at our studios. It is our goal to ensure that the information you submit to us remains private, and is used only for the purposes as set forth herein. This Statement reflects our commitment to you.

 

INFORMATION ABOUT ALL THE YOGA HUB WEBSITE VISITORS

All prices are in Canadian dollars.

 

In general, we only gather information about our website visitors collectively, such as what areas users visit most frequently and what services and information users access the most. We only use such data anonymously and in the aggregate. This information helps us determine what is of most interest to our visitors, and how we can continually create a better website for you.

 

SHIPPING POLICY

The Yoga Hub does not ship items or passes. Pick-up arrangements can be made at the front desk.

 

INFORMATION ABOUT OUR CLIENTS AND MEMBERS

To register for a class, session, workshops or special events, or to make a purchase, redeem a gift certificate or coupon, you must first register with us. When filling out our registration form you are required to give your contact information (such as name, street address, phone number and email address). Your registration information becomes part of your personal account, which you can access by accessing your client information in the MindBody database. We intend to provide basic updates and information about upcoming events at The Yoga Hub via emails to registered students. All students will be provided the opportunity to opt out of this service.

 

The Yoga Hub does not sell, has never sold, and does not intend to sell personal data about visitors or students to marketers.

 

The Yoga Hub may collect, for internal use, statistical information about your membership in order that we may better serve you better. This may include such information as the distribution of our membership by location, referral type, age, etc.

 

This statistical information may also be used, in the aggregate, as The Yoga Hub works to serve the mission of the organization. For example, we may wish to answer questions such as “What percentage of our students have been attending for more than one year?” and to collect demo-graphical data.

 

In order to better serve our students and visitors, The Yoga Hub also may survey our members and website visitors from time to time about their preferences and suggestions.

 

GENERAL INFORMATION DISCLOSURE

We do not disclose information about your individual visits to the The Yoga Hub website or personal membership information that you provide but choose not to display, such as your contact information or professional information, except when we believe the law requires it.

 

UPDATING ACCOUNT INFORMATION

The Yoga Hub allows you to change or correct your personal information at any time. To do so, simply log onto your The Yoga Hub account and you will find options for editing the information you have submitted.

 

ONLINE REGISTRATION AND ORDER SECURITY

When you place an order online, your personal details and credit card information are scrambled using SSL encryption technology before being sent over the Internet. Although we cannot absolutely guarantee encryption or the privacy of your personal details and credit card information, SSL makes it very difficult for your information to be stolen or intercepted while being transferred.

 

The Yoga Hub uses the services of leading Software companies such as MindBodyOnline (www.mindbodyonline.com) for web scheduling, registration, order processing and online payments. Please visit their website to acquire information about the companies and their Privacy Policies.

 

PRIVACY COMMITMENT CHANGES

If we decide to change our privacy commitment for The Yoga Hub, we will post the changes here so that you will always know what information we gather, how we might use that information, and whether we will disclose it to anyone. If, at any time, you have questions or concerns about The Yoga Hub’s privacy commitment, please feel free to contact us.